Last reviewed: November 2026
Who we are
Brighter Healthcare Solutions provides home care and supplies staff to care providers. For the purposes of data protection law we are the data controller for the information described here. Our registered address is 394 Alfreton Road, Nottingham, NG7 5NE and our contact address for anything in this policy is info@brighterhealthcaresolutions.co.uk.
The information we collect
- Enquiries and bookings:your name, contact details, postcode, the service and area you asked about, and anything you choose to tell us about the person needing care.
- Job applications:your name, contact details, right-to-work status, availability, and the CV you upload.
- Care records:where we provide care, the records needed to deliver it safely — care plans, visit notes, medication records and correspondence with health professionals.
- Staff records:employment, training, DBS and registration information.
- Website:the pages you visit and the browser you use, if you accept analytics cookies.
Why we are allowed to hold it
We rely onlegitimate intereststo respond to enquiries,contractto provide care and employ people,legal obligationfor records we must keep (such as health and safety and payroll records), andvital interestswhere someone's safety is at risk. Where we rely on consent — for marketing emails, for example — you can withdraw it at any time.
How long we keep it
Enquiries that do not become clients
Twelve months, then deleted.
Job applications, successful and unsuccessful
Six months after the decision, unless you ask us to keep your details longer.
Care records
As required by our regulator and the NHS — normally eight years after care ends, and longer for some records.
Staff records
Six years after employment ends, as required for payroll and references.
Who we share it with
Only where it is necessary: the NHS and social care professionals involved in someone's care, our payroll and pension providers, our DBS umbrella body, our accountant, and the software providers who host this website and our email. We do not sell personal data, and we do not share it for advertising.
Where it is held
Our website and email are hosted in the United Kingdom. Where a supplier processes data outside the UK, we use contracts approved for that purpose.
Your rights
You can ask for a copy of your information, ask us to correct it, ask us to delete it where we do not have to keep it, or object to how we are using it. Write to info@brighterhealthcaresolutions.co.uk and we will respond within one month. If you are not satisfied, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.
Cookies
This site uses a small number of cookies. The ones we need to run the site (remembering a form you have submitted, for example) are set without asking. Analytics cookies are only set if you accept them, and you can change your mind at any time by clearing the site data in your browser.
Something wrong?
If you think we hold something we should not, or something is inaccurate, tell us and we will fix it.Contact us.
