You can complain by phone, by email, in writing, or in person to any member of staff. You do not have to use a form, and you do not have to explain it perfectly — we will help you put it in writing if that is easier.
Phone: 0333 054 1183
Email: info@brighterhealthcaresolutions.co.uk
Post: 394 Alfreton Road, Nottingham, NG7 5NE
You can ask for your complaint to be reviewed by a director. If you are still unhappy, you can raise it with the local authority that funds your care, or with the Care Quality Commission.
CQC does not investigate individual complaints, but it does use them to decide where to inspect. You can contact CQC at any time, whether or not you have complained to us first.
Telephone 03000 616161
cqc.org.uk/contact-us
They are just as useful. If a carer or nurse has made a difference, tell us and we will make sure they hear it — it is the part of the week people remember.
Regular company for someone who is otherwise on their own — conversation, a film, a walk, or a hobby picked back up.
Loneliness rarely announces itself. It looks like a television left on for the noise, a diary with nothing in it after Tuesday, or a phone that only rings when somebody needs something.
Companion care is the part of what we do that asks nothing clinical of anybody. A companion arrives at the same time each week and stays for an hour or two. What happens in that time is up to the two of you: talking, a film, a walk to the shops, a jigsaw, an afternoon at the garden centre, or simply sitting together with a cup of tea.
It is not personal care, and it is not a minder. There is no rota of strangers and nothing has to be explained twice, because the same person comes each time — matched on the things that make conversation easy rather than on who happens to be free.
Companion care works on its own for somebody who is managing well but spends too much of the week alone. It also works alongside a care package: a familiar face between the visits that are about washing, dressing and medication.
Before the first visit, a companion comes to meet you with a member of the office team. Nothing is agreed until you have met them, and you can change companion without giving a reason.
A short conversation about the person, the week, and what would make it easier. No charge.
They visit with a member of the office team. Nothing is agreed until you have met them.
The same day and hour each week, reviewed after a fortnight — and changed whenever you like.
Available on its own, or alongside a care package.